EV chargingmade easy
Tap, charge, and go with our UK network of rapid charging stations powered by clean, green energy.
How to use MetisCharge
01.
Plug inTake the charger from the holster and plug it in to your car’s charging port.
Our rapid chargers fit all EVs no matter the make or model. You can download the MetisCharge app for full charging instructions, or read the guidance on the chargepoint signage.
02.
Tap or appChoose how you’d like to pay – either via smartphone (app), contactless credit/debit card, or RFID card.
We recommend using the MetisCharge app for the best charging experience with us. But if you prefer RFID or contactless payment, just tap it on the RFID symbol or contactless terminal.
03.
Charge upNow you’ve setup your payment, wait for the connector to lock and your charging session will begin.
You can relax or go about your business whilst leaving your vehicle to charge (the MetisCharge app will notify you when the charging session is complete).
04.
Unplug & goTo end the session, press ‘stop’ on your account, or re-tap your contactless/RFID card on the terminal.
That’s it, we’re all done. Payment for your charging session is automatically debited from your account, there are no hidden fees, just pay for what you’ve used.
Use your own MetisCharge account
...and take your charging to the next level
Register / Login- Easy way to pay
- Log all charging activity
- Auto generated invoices
- Plan journeys and charging
- And much more
Why charge with us
All MetisCharge stations are powered by clean, green energy – helping you drive as sustainably as possible.
Easy, convenient payment options – with no hidden fees.
Safe, secure and well-maintained charging locations – with a 24/7 helpdesk available.
FAQs
Got a question about charging? We’ve answered some of the most common queries in these FAQs, but if you can’t find what you’re looking for exactly, then contact us on our free helpline 0330 018 1339.
You can register on our website by clicking ‘Register/ Login’ at the top of this page.
Absolutely, we want your charging experience to be as easy as possible. You can pay by contactless or RFID card, or you can login to your account or checkout as a guest user. All you have to do is click on ‘Find a charge point’ within the web app and follow the instructions. You will be asked to enter your bank card details and provide an email address so we can email you your payment receipt.
If you need assistance while charging with us, call our free driver support helpline on 0330 018 1339. We provide 24-hour care whenever and wherever you need it.
There is general step-by-step guidance on this webpage, but you can also follow the specific instructions on the chargepoint. We have different chargepoint models in different locations, so instructions can sometimes vary.
The two most common plug types in the UK are the Type 2 and CCS.
The Type 2 is the standard cable most electric vehicle owners keep in their car, and is used to connect to AC chargers with charging speeds of up to 43 kW (400 V, 63 A, AC). Most chargers in public places are equipped with a Type 2 socket.
The CCS is an enhanced version of the Type 2, which enables rapid charging and supports both AC and DC charging.
Thankfully, it’s easy to figure out which to use owing to the differing shape and appearance of each plug. Much like the differently sized petrol and diesel nozzles that prevent misfuelling of internal combustion engine (ICE) vehicles, the sockets and plugs for EVs should only connect to their appropriate counterpart.
The publicly advertised charging station power rating in kilowatts is an indication of the maximum power that the charging station can deliver to a vehicle. This cannot be guaranteed as this is influenced by many external variables such as battery size, temperature and SoC (State of Charge). As we charge a fixed price per kWh, you are only charged for the electricity dispensed during a charging session, regardless of the speed it is dispensed at.
To request an RFID card please contact us 0330 018 1339. You should receive your card within 7 working days.